物流政策
All orders take a standard 1-3 business days to process, not including weekends regardless of the method of shipment selected. We are a small business and will try our BEST to get your package out to you as fast as possible!! Please be patient with us :)
SHIPPING TIMES:
(add 1-3 business days to shipping time for processing)
***USPS and UPS are experiencing unprecedented delays due to COVID-19 and staffing issues. We cannot guarantee USPS and UPS package delivery transit times at this moment INCLUDING EXPRESS AND AIR. We apologize for the inconvenience.***
DOMESTIC (USA):
FREE SHIPPING OVER $150+: Estimated 5-9 Business days
USPS Standard First Class: Estimated 3-5 Business days
USPS Priority: Estimated 1-3 Business days
UPS® Ground: Estimated 1-5 Business days
UPS 3 Day Select®: Estimated 3 Business days
INTERNATIONAL ORDERS:
FREE SHIPPING OVER $350+: Estimated 15-30+ Business days
USPS First-Class Package International: Estimated 15-30+ Business days
UPS Worldwide Saver®: Estimated 2-3 Business days
UPS Worldwide Express®: Estimated 1-3 Business days
DHL Worldwide Express: Estimated 1-3 Business days
*International orders may be subject to VAT, duties, or taxes upon arrival in your country. VANILLA BELLA BOUTIQUE LLC is not responsible for, nor in control of these charges. For more information, please contact your local customs office before ordering.*
(Please note if you deny the package because of high custom fees and have it sent back to us we will refund you for all of the items but we are unable to refund the shipping cost)
Lost/Stolen Packages
If you purchased Route shipping protection and there is a problem with your shipping please file a claim here:
Keep in mind if you did not purchase Route Shipping Protection, or Route denies your claim, Vanilla Bella Boutique LLC is NOT responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.
Incorrect Address Entered
If you entered the incorrect address at checkout PLEASE TEXT (310) 997-7150 ASAP with your order number and the correct address to be sent to. We will try to resolve the issue before the package ships. If we are unable to change the address, we are NOT responsible for the incorrect information entered.
Wrong Size/Incorrect Item
Contact us via email at info@vanillabellaboutique.com so we can help you immediately.
NIS ITEMS
If an item is found to be not in stock from your order, we will issue a refund for that item at the time of shipment. Please allow a standard 3- 10 business days to see the refund post to your bank account. Thank you!
QUESTIONS? please email us: info@vanillabellaboutique.com