When will a specific item be restocked?
We are so sorry that an item you want is out of stock. Our items can sell out within hours, and unfortunately, we are not always able to restock them. You can sign up to our email notification list by selecting "sign up to be notified" on the product page and entering your email address or phone number. If this item is restocked, you will receive a restock notification email or text. We post updates of product restocks on our Instagram stories, so this is the best way to stay up to date.
Can I become a model?
We have an affiliate model program and would love for you to join! It is 100% free and the only requirement is that you follow and engage with our brand. We will assign you a discount code and when you promote our brand you can earn up to 10% commission that will be directly deposited to you via PayPal. The payouts are once every 2 weeks on Friday's (when you create your affiliate account please update your payment info, so we are able to deposit your payout). You can either repost our content to promote and make sales with your code for free or you can purchase our clothes to promote your discount code.
LINK TO JOIN: https://vanillabellaboutique.goaffpro.com
How can I contact Vanilla Bella Boutique?
Please email firstname.lastname@example.org
For urgent matters (incorrect address entered or damaged or missing item) text: (310) 997-7150 (TEXT ONLY)
We will try to get back to you as soon as possible (please allow us 48 business hours). Keep in mind we are not open on weekends and any emails or DMs sent during the weekend will be answered on Monday.
Do you ship worldwide?
Yes, we do!
Please keep in mind we ship out of Los Angeles, California.
*International orders may be subject to VAT, duties, or taxes upon arrival to your country. VANILLA BELLA BOUTIQUE LLC is not responsible for, nor in control of these charges. For more information, please contact your local customs office before ordering.*
More domestic/international shipping information can be found below:
What is your return policy?
We provide customers with store credit if merchandise is returned to us within 30 days of the customer having received it. We do NOT provide refunds or return labels, and customers are responsible for all return fees. We have an easy return portal that can be found on our return policy page. More information can be found below:
I received an item and it's damaged
Although this is something that rarely occurs, in the event that you do receive something damaged, please contact us immediately within 24 hours, via email email@example.com so our customer service team can help you get that resolved as soon as possible! Your satisfaction is important to us so we will do whatever we can to assist. Please do not send any item back that is damaged as we will not accept it without prior notification.
I need help with sizing. Do you have a size chart?
Yes! we do have a size chart. It can be found by following the link below:
Note: Models always wears small unless specified in the description. If an item runs small or big it will be listed on that description
If you need more assistance, please email us! :)
Why am I being charged Sales Tax on an online order?
In 2021 many states across the nation passed laws requiring online retailers to collect sales tax. We are expected to comply with these laws and collect the appropriate tax for each state the order is purchased from even if we do not have a physical storefront in that state.
How long does shipping take?
We take 1-3 business days to process orders regardless of shipping method chosen. Please add this time to the estimated shipping time below.
FREE SHIPPING OVER $100+: Estimated 3-6 Business days
USPS Standard First Class: Estimated 3-5 Business days
USPS Priority: Estimated 1-3 Business days
UPS® Ground: Estimated 1-5 Business days
UPS 3 Day Select®: Estimated 3 Business days
FREE SHIPPING OVER $300+: Estimated 15-30+ Business days
USPS First-Class Package International: Estimated 15-30+ Business days
UPS Worldwide Saver®: Estimated 2-3 Business days
UPS Worldwide Express®: Estimated 1-3 Business days
DHL Worldwide Express: Estimated 1-3 Business days
***USPS and UPS are experiencing unprecedented delays due to COVID-19. We cannot guarantee USPS and UPS package delivery transit times at this moment INCLUDING EXPRESS AND AIR. We apologize for the inconvenience.***
More shipping information can be found:
Why were items in my order refunded?
If an item is found to be not in stock from your order, we will issue a refund for that item at the time of shipment. Expect an email with more details. Please allow a standard 3-10 business days to see the refund post to your bank account. Thank you!